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- Care Finder Feedback | Care Finder Assist
Need help finding care? Get in touch with Care Finder Assist for free, friendly support from experts who truly understand the system. Feedback for Our Care Finding Service Thank you for allowing us to be part of your care journey. Your experience is incredibly important, not only to us but to other families who are just beginning their search for the right support. We would be grateful if you could take a moment to share your feedback on our service below. Section 1: Your Rating Overall, how would you rate the support you received from Care Finder Assist?* Section 2: Your Feedback Please tell us a little more about your experience.* Section 3: Testimonial Permission (Optional) I am happy for Care Finder Assist to use my feedback as an anonymous testimonial on their website. Yes, use my initials and my relationship to care recipient. i.e. C D (Daughter of Care Receiver) Anonymous Section 4: Your Details Your Name Your Telephone Email Section 5: Consent I have read and agree to the Privacy Notice and give my explicit consent for Care Finder Assist to collect, store, and process the data I have provided. * Submit Phone 0330 043 8832 Mail support@carefinderassist.com Home Care Finder Assist Hardwick House 2 Agricultural Hall Plain Norwich NR1 3FS Office Hours Monday to Friday 09:00-17:30 Closed on weekends and public holidays. After Hours Our 24/7 answering service ensures we never miss your message. Appointments available on request—just use our contact form to arrange a time.
- Cookies and Privacy Policy | Care Finder Assist
Learn about the Cookies and Privacy Policy of Care Finder Assist. Understand how we protect your data and ensure your privacy while helping you find the right care. Care Finder Assist: Your Privacy Matters – A Plain English Guide Hello, and welcome to Care Finder Assist! We're dedicated to helping you find the right care, and that includes looking after your personal information. This document explains how we collect, use, and protect your data, including how we share it and our use of cookies. We've written it in plain English, so it's easy to follow. 1. Who We Are and What We Do Care Finder Assist Ltd, is here to help you find suitable care options, whether it's a care home or care at home. Because we handle sensitive information, we take our responsibility to protect your privacy very seriously. This document, our Privacy Policy, explains everything you need to know. 2. Who's in Charge of Your Information? Raaj Purohit, Director at Care Finder Assist Ltd, is the "data controller." This means he's the person responsible for deciding what happens to your data. If you have any questions, you can contact us: Care Finder Assist Hardwick House 2 Agricultural Hall Plain Norwich NR1 3SF Tel: 0330 043 8832 email: DPO@carefinderassist.com 3. What Information Do We Collect? We only collect information that's relevant to finding the right care for you or the person you're enquiring about. We keep it to the minimum we need. This includes: Information about the Person Needing Care: This is often quite sensitive, and we handle it with extra care. It includes things like: Full name Address Email address Phone number Gender Date of birth Nationality (if it's relevant to their care) Detailed information about their health and social care needs. This might include: Physical health conditions (like mobility issues or diabetes) Mental health conditions (like dementia or anxiety) Disabilities Specific care requirements (like needing help with dressing or medication) Medical history Medications they take Allergies Dietary needs Social care needs and preferences (like wanting to be near family) Information about their lifestyle (like hobbies or interests) Information about the Person Making the Enquiry: This is usually a family member, friend, or someone else acting on behalf of the person needing care. It includes: Full name Their relationship to the person needing care Address Email address Phone number 4. How Do We Collect Your Information? We collect your information in a few different ways, always aiming to be clear and upfront about it: Our Website: If you fill in a form on our website. Email: When you email us. Phone: When you call us. Video Calls: If we have a video consultation. Face-to-Face Meetings: If we meet in person. 5. Why Do We Collect Your Information, and What's Our Legal Basis? We use your information for specific reasons, and we're only allowed to do so if we have a proper legal basis. Here's why we collect your data and the legal reasons: To Work Out What Care is Needed: We need this information to understand the care recipient's needs and find the best match. The legal basis is either your consent (if the person needing care can give it) or, if they can't, our "legitimate interests" (provided the person enquiring has the right to act on their behalf). To Find Suitable Care Providers: We share relevant information with care homes or home care agencies so they can assess if they can provide the right care. The legal basis is the same as above – consent or legitimate interests. To Help Everyone Communicate: We help you, the care recipient (if appropriate), and the care providers to communicate with each other. The legal basis is consent or legitimate interests. To Provide Support to You: We use your information to give you support and guidance during the care finding process. The legal basis here is our legitimate interests. To Follow the Law: Sometimes, we need to keep records to comply with legal requirements. The legal basis here is "legal obligation." To Improve Our Services: We might use anonymised data to see how we can improve our service. The legal basis here is our legitimate interests. 6. Who Do We Share Your Information With? We only share your information with people who need it to provide or arrange care: Care Providers: We share relevant details with care homes and home care agencies so they can assess if they can meet the care recipient's needs. We only share what's absolutely necessary. Other Professionals: Only if absolutely necessary and with your explicit consent or if we are legally required to: For example, social workers or other healthcare professionals. This would only happen if you give us clear permission or if the law says we have to. We have contracts with anyone who handles data for us to make sure they follow the same data protection rules. We never sell your information to anyone for marketing. 7. How Do We Keep Your Information Safe? We take the security of your information very seriously. We use a range of measures to protect it from unauthorised access, use, or disclosure: Encryption: We encrypt your data, which means it's scrambled and unreadable to anyone who shouldn't see it, both when it's sent over the internet and when it's stored. Strong Passwords: We use strong, unique passwords to protect our systems. Restricted Access: Only authorised staff can access your information, and only when they need it for their job. Regular Backups: We regularly back up your data to a secure, encrypted, and separate location. Security Checks: We regularly check our security systems to make sure they're up to date and effective. Staff Training: All our staff are trained on data protection and security. 8. How Long Do We Keep Your Information? We only keep your information for as long as we need it for the purposes we collected it for. We have a data retention policy which sets out the specific periods. For example: Care Recipient Data: 7 years after the last contact or service provided, unless a longer period is required by law. Enquirer Data: 7 years after the initial enquiry, unless a service agreement is in place. This is attached to care recipient data. 9. Your Rights You have several rights regarding your personal information: Right to Access: You can ask to see what information we hold about you. Right to Correction: You can ask us to correct any inaccurate information. Right to Erasure ("Right to be Forgotten"): You can ask us to delete your information in certain circumstances. Right to Restrict Processing: You can ask us to limit how we use your information in certain circumstances. Right to Data Portability: You can ask us to provide your information in a format that you can easily transfer to someone else. Right to Object: You can object to us using your information in certain circumstances. Right to Withdraw Consent: If we're using your information based on your consent, you can withdraw it at any time. 10. How to Exercise Your Rights To exercise any of these rights, please contact us in writing at the address above. We will respond to your request within one month. We may ask you to prove your identity before we can deal with your request. 11. Cookies and Tracking Our website uses cookies to distinguish you from other users and to enhance your browsing experience. Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. We use the term “cookies” in this policy to refer to all files that collect information in this way, including web beacons or other similar files. We use cookies for the following purposes: Essential Cookies: These cookies are necessary for our website to function properly. Analytics Cookies: These cookies help us understand how people use our website (e.g., which pages are visited most often). We use: Google Analytics and Wix analytics. Functionality Cookies: These cookies allow our website to remember choices you make (e.g., language preference). You have the right to choose whether or not to accept cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You can also delete cookies that have already been set. 12. Transferring Data Outside the UK We do not transfer your data outside the UK. 13. Complaints If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office.
- Profile | Care Finder Assist
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- How it works | Care Finder Assist
Learn how Care Finder Assist helps you find the right care home or home care, completely free. Simple, impartial, and tailored to your needs. How it works Our 4-Step Process: A Simple, Expert-Led Approach Choosing care doesn’t have to be overwhelming, we make it simple. Everything is handled over the phone, so you can explore options from the comfort of home. Your loved one can be as involved as they wish or are able, ensuring a truly person-centred experience. Unlike automated services, we use hands on expertise to provide practical insights, helping you find the right fit, no frustrating mismatches, just expert guidance, real conversations, and a seamless process for peace of mind. STEP 1: Let's talk We begin with a quick call to introduce ourselves and schedule a detailed consultation. Using our specialist assessment tool, similar to those used by care providers. We gain a deep understanding of your loved one’s needs and preferences. This allows us to match you with the best care options, ensuring the right fit from the start. We consider: Care needs – Medical, personal, and daily requirements The right environment – Location, accessibility, and comfort Lifestyle & interests – Social connections, hobbies, and routines Family involvement – Keeping loved ones engaged and connected Cultural and religious preferences - Respecting tradition, language and values. Expectations & transparency – No surprises, just the right fit STEP 2: Research and shortlist We take the stress out of choosing care by handling the due diligence for you. Our experienced approach saves you time and research overwhelm. Going beyond CQC ratings, we analyse regulatory reports, scrutinise reviews, and ask providers tailored, expert-driven questions to help you make fully informed decisions. Our insights go deeper than generic findings, giving you clear and meaningful information relevant to your needs, so you can make your final choice with confidence. You'll receive an easy-to-read report with carefully selected options that best match your needs, along with expert guidance to support you every step of the way. STEP 3: Arrange visits Once you're ready, we will arrange visits to your shortlisted providers. We’ll guide you on what to look for and what questions to ask based on what matters to you most, so you can make decisions with clarity and peace of mind. STEP 4: Ongoing Aftercare & Support Our support doesn’t stop once care is in place. We’ll check in with your designated individual to make sure everything is going smoothly. This includes daily check-ins for the first three days and weekly follow-ups for 60 days. If anything doesn’t feel right, we’ll help you navigate the situation or find a better option. As a valued client, you’ll also have access to helpful guides, templates, and resources to support you throughout your care journey. Even beyond this initial transition period, we’re always here to help, simply give us a call. Lets find the right care together. Contact us today. 0330 043 8832 Phone Request a Call Back
- Our Promise | Care Finder Assist
Our promise: 60 days of aftercare, plus ongoing support through expert blogs and resources. We're here anytime you need impartial guidance—always in your loved one’s best interests. The CFA Promise: Support beyond the placement. At CFA, we are redefining aftercare to ensure your loved one’s placement is the right fit, not just now, but for the future. Our exclusive Care Finder Assist Promise means we will be with you every step of the way, providing continuous support even after a placement has been made. Choosing care for your loved one is a big decision , often accompanied by many questions and uncertainties. We know it can feel overwhelming. You want to be sure they’re safe, happy, and well cared for, but how do you know you’ve made the right choice? At CFA, we don’t just help you find care, we stay by your side to make sure everything goes smoothly. Our Care Finder Assist Promise provides extra support during the crucial first 60 days, so you never feel alone in this process. What you can expect: Daily phone check-ins (to a designated family member) for the first 3 days to ensure a smooth transition. Weekly phone follow ups for the next 60 days to answer any questions you may have. Ongoing and unbiased advice. Simply call us, whenever you need it. Even after the initial 60 days, we’re here to help. Whether you need guidance on understanding care plans, managing expectations, or addressing concerns with staff, we’ll provide expert, impartial support. If something doesn’t feel right, we’ll help you navigate the situation, or if needed, assist in finding a better care option. Your peace of mind is our priority. As a valued client, you’ll also have access to helpful resources, guides and templates to support you along the way. And if there's something you need that we don’t have, just ask. We’re always looking for ways to better assist you. We strongly believe that getting it right from the start is the key to the best outcome for your loved one. So let us help you make that happen. Reach out today because big decisions feel easier with the right support. Our service is completely free, and we’re happy to help! Lets find the right care together. Contact us today. 0330 043 8832 Phone Request a Call Back
- Singers & Musicians | Care Finder Assist
< Back Singers & Musicians Filter by County --All Counties-- Filter by Service Delivery --All Delivery Methods-- Melody Makers Mobile Music Therapy Bringing therapeutic music sessions directly to individuals in their homes. View Full Profile 01223 987654 Email Website The Toilet Seat cleaning co Toilet seat cleaning at it s best 01234 567 000 Email Website Previous Next
- Spiritual & Pastoral Care | Care Finder Assist
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- Clinical Waste Management | Care Finder Assist
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- Comfort & Wellbeing Hampers | Care Finder Assist
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- Complementary Therapies (e.g., Massage, Aromatherapy) | Care Finder Assist
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- Companionship | Care Finder Assist
< Back Companionship Filter by title Select title County Comfort Companions Ltd. Dedicated home care providing companionship, personal support, and light household duties. View Full Profile 01603 123456 Email Website Previous Next
- Sensory & Fidget Gifts | Care Finder Assist
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