CFA is designed to make life easier for providers - saving you time, reducing pressure, and strengthening family relationships, all while keeping the care receiver at the heart of every decision.

What You Can Expect:

• Pre-Qualified Placements (No Upfront Costs) Receive only fully assessed, pre-qualified prospects, matched for stability and sustainability. Our family needs & preferences assessment gives you a head start, and our aftercare support helps placements settle smoothly. You only pay a fair success-based fee when a placement is made - backed by a tiered refund structure for peace of mind.
  

• Feedback Loop We support your continuous improvement, CFA proactively collects valuable feedback from care seekers and families, from the shortlisting stage to post-placement. So you gain direct and anonymised sector-wide insights from families about what works and what doesn’t. Use this to improve your services with confidence not guesswork - and showcase positive feedback to strengthen your reputation.
  

• Support when notice needs to be served When placements end or needs change, CFA supports families through the transition - protecting your time, resources, and reputation at challenging moments.
  

• CFA Care Directory A dedicated, companion style, resource for providers to find trusted suppliers, services, and enrichment options, helping you run your service more efficiently and enrich the lives of those you care for.
  

In short: CFA gives you better-matched families, valuable insights, and practical support, so you can focus on delivering the very best care.

It’s easy. Simply request our Readiness Terms Agreement, and we’ll add you to the CFA Ready database. Once registered, you’ll be included in the feedback loop and will start receiving relevant updates as we get them, along with news of any CFA promotions or developments.

We’ll also send you our rates card with the readiness agreement, so you have full transparency on placement fees before you begin.

Joining is completely free and ensures you don’t miss opportunities to save time, protect resources, and strengthen relationships with families.

We welcome your input too. You can:

• Give us feedback.
  

• Keep us up to date with what’s new or challenging in your service.
  

• Tell us how we can better prepare families for your service.
  

• Suggest what services or suppliers you need or like to see added to the CFA Directory.
  

We encourage a two-way relationship designed to help you get the best from our service, so you can do your best for those you care for.

Yes — always. CFA assessments are shared (with consent) to support, not replace, your process.

No. CFA does not attend visits, manage care, or interact during delivery. Our aftercare supports families, not providers.

Yes. All data is shared with full consent. Policies available on request.

No. CFA remains strictly impartial.

No. CFA prepares them, then steps back. We help them build stronger relationships with your team.

No. One group-wide agreement is fine unless you request site-level terms.

An administrative fee payable for successful placements. This is a fair and fixed percentage based fee applied across all service providers. No unqualified leads, listings or subscriptions. A tiered refund structure is in place for unforeseeable circumstances (terms apply).

We use simple formats (PDF, Word) that can be uploaded or attached to your system. No tech integration needed.

Transparency is everything to us.

Here’s what you should know:

At CFA, every care search starts from scratch based on your unique needs. Providers not in our database are never excluded.

So why do we have a provider database?

✅ For efficiency, not shortlisting

We only refer to it after you’ve shortlisted providers, to make sure they’re responsive and ready to work with us, helping reduce delays and admin.

✅ To amplify your feedback

With your permission, we anonymously share relevant feedback with providers, even those not selected, to help raise care standards.

✅ To keep information current

Providers can update us in real-time, so you get the most accurate info without relying on outdated websites.

In short:

Our database helps us support you better after your choice is made, never before. It ensures the help you receive is timely, unbiased, and focused on your loved one’s best interests.