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Care Finder Assist Privacy Policy (v1.0)

Hello, and welcome to Care Finder Assist! We're dedicated to helping you find the right care, and that includes looking after your personal information.

We've written this policy in "Plain English" to be as clear and supportive as possible. It explains what information we collect, why we need it, and how we keep it safe.

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1. Key Information at a Glance

This policy explains how Care Finder Assist Ltd (your "Data Controller") handles your personal data. Our main reason for processing your information is to provide our assessment and introduction service, which we do based on your Explicit Consent (which you give by agreeing to our terms, for example, by replying "Yes" to our consent email). We will never sell your data. We will only share it with potential care providers to help you, and you have full rights to access or delete your data at any time. For any data-related questions, you can contact us at DPO@carefinderassist.com.

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2. Who We Are (The "Data Controller")

We are Care Finder Assist Ltd, a company registered in England and Wales. We are the "Data Controller" responsible for deciding how and why your personal data is processed.

  • Company Number: 16561214

  • Registered Office: Hardwick House, 2 Agricultural Hall Plain, Norwich, Norfolk, NR1 3FS

  • ICO Registration: We are registered with the Information Commissioner's Office (ICO). Our registration number is: ZC025632

  • Data Contact: For any questions about this policy or your data, please email: DPO@carefinderassist.com

 

3. What Information We Collect

We only collect the minimum information we need to perform our service for you.

  • Information about the Person Needing Care (the "Care Receiver"): This is often sensitive ("Special Category") data, which we treat with the highest level of care. It includes:

    • Identity & Contact: Full name, date of birth, address, phone number.

    • Health & Care Data: Full details on physical and mental health, medical history, disabilities, medication, allergies, and specific care requirements (e.g., help with washing, mobility).

    • Social & Preference Data: Information on lifestyle, hobbies, or preferences (e.g., "wants to be near family") that is relevant to finding a good match.

  • Information about You (the "Enquirer"): If you are contacting us on behalf of someone else, we will collect:

    • Identity & Contact: Your full name, email address, and phone number.

    • Your Authority: Your relationship to the Care Receiver (e.g., "Daughter," "Son," "LPOA Holder").

 

4. How We Collect Your Information

We collect information directly from you when you:

  • Fill in a form on our website.

  • Communicate with us via email or phone.

  • Speak to us during a video or face-to-face assessment.

 

5. Our Legal Basis for Using Your Information

We must have a valid legal reason to process your data. Ours are very clear and are linked to the Care Seeker Terms of Service you agree to.

  1. To Provide Our Service (The Contract): When you agree to our terms (e.g., by replying "Yes"), you enter into a contract with us. Our legal basis for processing your (the Enquirer's) non-sensitive data (like your name and email) is the "Performance of a Contract."

  2. To Process Health Data (Explicit Consent): To process the Care Receiver's sensitive "Special Category" (health) data, our legal basis is your "Explicit Consent." This is what you give us when you reply "Yes" and confirm you have the legal authority to act on their behalf (as per Point 4 of our consent email).

  3. To Comply with the Law (Legal Obligation): We may need to retain records to comply with our own legal or regulatory requirements.

 

6. Who We Share Your Information With

We only share your information with people who need it to help you find care. We never sell your data.

  • Care Providers: We will share relevant (and often anonymised at first) assessment details with suitable Care Providers (e.g., care homes, domiciliary agencies) so they can confirm if they can meet the Care Receiver's needs.

  • Other Professionals: We will only share data with other professionals (like social workers or healthcare staff) if you give us your explicit permission to do so, or if we are legally required to (e.g., a safeguarding concern).

 

7. How We Keep Your Information Safe

We take the security of your sensitive data extremely seriously. We use a range of technical and organisational measures to protect it, including:

  • Encryption: Your data is encrypted when it is stored and when it is sent over the internet.

  • Access Controls: Only trained staff who need to see your information can access it.

  • Security & Backups: We use secure systems with strong passwords and maintain regular, encrypted backups.

  • Training: All our staff are trained in data protection and confidentiality.

8. How Long We Keep Your Information

We only keep your personal data for as long as is necessary for the purpose we collected it, or as required by law.

  • Care Seeker & Enquirer Data: We will retain your file for 7 years after our last meaningful contact with you. We do this in case you use our "Safety Net Promise" (as defined in our Terms) or in case any legal or insurance queries arise.

  • After this period, your personal information will be securely and permanently deleted.

 

9. Your Rights

You have full control over your data. You have the right to:

  • Access: Ask to see a copy of the information we hold about you.

  • Correction: Ask us to correct any information that is inaccurate.

  • Erasure ("Right to be Forgotten"): Ask us to delete your information.

  • Restriction: Ask us to limit how we use your information.

  • Object: Object to us processing your information.

  • Withdraw Consent: You can withdraw your consent at any time by emailing us. Please note that if you withdraw consent, we will have to stop our search for you, as we cannot perform our service without it.

To exercise any of these rights, please email us at DPO@carefinderassist.com.

 

10. Our Use of Cookies

Our website (like most) uses small text files called "cookies" to improve your experience.

  • What they do: They help us understand how visitors use our site (e.g., which pages are most popular) and make the site work better.

  • What we use: We use essential cookies (from our website host, Wix) and analytics cookies (like Google Analytics) to see anonymous traffic statistics.

  • Your Choice: You can block or delete cookies at any time by changing the settings in your web browser.

 

11. Complaints

We will always do our best to protect your data and be transparent. If you are ever unhappy with how we have handled your information, please contact us first at DPO@carefinderassist.com so we can try to resolve it.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), which is the UK's data protection regulator.

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CFA Privacy Policy v1.0 | 08 November 2025

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