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We support UK self-funding families navigating care options—whether you're planning ahead, in crisis, or feeling overwhelmed. You're not alone. Who We Help At Care Finder Assist (CFA) , we help self-funding individuals and families find the right care, without relying on generic search engines or automated lists. We understand that investing in care is a significant decision, and finding the right fit is crucial. That’s why we provide expert, one-to-one guidance, taking the time to understand your unique needs. Whether you're looking for a residential care home, nursing home, specialist facility, live-in care, domiciliary care, or respite care, you’re in the right place. With an expert eye, we handle the research for you, making the process simple and stress free. Not sure if you’re self-funding? Give us a call, we’ll help you figure it out. Would you like to: Talk to a real person, not a chatbot? Be supported through every step of the process including aftercare at no cost to you? Save time and reduce stress by avoiding overwhelming research? Get expert support from professionals with real hands on care experience? Be confident that your investment and decisions about care are well informed? Find the right care, first time, without trial and error? If you answered yes to some or all of the above statements, then we can help you. Who benefits from CFA's support? Self funding families seeking suitable care for loved ones. Individuals re-evaluating their current care arrangements. Those requiring temporary or respite care. Individuals planning for their future care needs. Families with competing demands, time constraints or geographical distance. Professionals assisting clients with care needs i.e. solicitors, financial advisors etc. Medical professionals referring patients exploring care options. Care providers, finding alternative placements for clients they are unable to support. Need Help? Let’s Talk! Whether you’re searching for care, planning ahead, or supporting someone through their care journey, CFA is here for you. Lets find the right care together. Contact us today. 0330 043 8832 Phone Request a Call Back

Free checklists, guides, and expert tools to help you understand care options, ask the right questions, and plan with confidence. Care Options Health & Care Needs Before You Choose Care Journey Tips Useful Links Contact us Welcome to the CFA Resources Hub Looking for guidance on care options, health needs, or how to make the right decisions for your loved one? You are in the right place. This hub is designed to provide clear, practical, and easy-to-follow information, whether you are just starting your search, choosing care, or looking for support during and after placement. Take your time, explore the sections, and feel free to share anything helpful with friends or family. If you are unsure about anything or would like to talk things through, we are always happy to help in any way we can. Just get in touch — no question is too small. Your Care Options, Simplified Not sure where to start? This section breaks down the different types of care available, from care homes and live-in care to supported living and help at home, so you can confidently choose what’s right for your loved one. A Simple Guide: Your Options for Private Care in the UK Your Care Options: A Quick Reference Guide A Simple Guide to Respite Care: The Benefits of Taking a Moment for Yourself. A Simple Guide to Live-in Care: 24/7 Support at Home A Simple Guide to Domiciliary Care: If You Want Help at Home. A Simple Guide to Supported Living A Simple Guide to Understanding Care Homes A Simple Guide to Assisted Living Understanding Health and Care Needs. Learn how health conditions like dementia, Parkinson’s, stroke, and mobility issues can impact care needs and provider suitability. Clear, simple overviews to help you understand what support might be required. Understanding Spinal Cord Injuries Understanding Autism and Asperger’s Understanding Prader-Willi Syndrome Understanding Palliative Care Understanding Stroke Understanding Diabetes Understanding Parkinson’s Disease Understanding Dementia Before You Choose: What You Should Know. Get prepared before making a decision. This section includes visit checklists, key questions to ask care providers, and guidance on what families often wish they knew earlier. Understanding What Care Homes Can (and Can’t) Offer Making The Most Of Your Care Journey. What Care Providers Wish Families Knew (But Don’t Always Say) Understanding What Care Homes Can (and Can’t) Offer A Heartfelt Thank You: Recognising the Unwavering Dedication of a Care Home Manager A Word of Appreciation: The Power of Praise for Our Carers 1. A Gentle Word Goes a Long Way: Raising Low-Level Concerns with Your Care Provider 2. Taking the Next Step: When a Gentle Word Needs a Little More Weight 3. Taking it Seriously: Raising a Formal Concern Before Making a Formal Complaint 4. Taking Formal Action: Making a Formal Complaint to Your Care Provider 5. Escalating Your Concerns: Communicating with the Local Authority or The CQC. Useful Links The Stroke Association: Rebuilding Lives, Restoring Hope Mencap: A Voice for the Unheard, a Heart for the Vulnerable Carers UK: The Unsung Heroes We Deeply Respect The Alzheimer's Society: A Beacon of Hope in the Landscape of Dementia Age UK: A Steadfast Ally for Older People The Prader-Willi Syndrome Association UK: A Vital Lifeline and a Cause We Support Dementia UK: Admiral Nurses, Beacons of Expertise, and Our Partnership in Care The National Autistic Society: An Indispensable Ally Lets find the right care together. Contact us today. 0330 043 8832 Phone Request a Call Back

Join the UK's Trusted Directory for the Care Community By listing your service, you're connecting with a dedicated audience of care homes, agencies, and families actively seeking the quality products and services you provide. Select your plan below to get started. Make your listing and get guided through the checkout process. Exclusive Founding Member Offer The prices below are special discounted rates for our founding members. Standard pricing will apply from 1st December 2025. Standard Listing 0 £ Gain Visibility within the Care Community A great starting point. Join our community and get your essential business details in front of a dedicated audience in the care sector, completely free of charge. Select this plan ✓ Business Name Display ✓ Service Counties Area ✓ Business Tagline ✓ Clickable Telephone Number ✓ Clickable Email Button ✓ Clickable Website Button Get Started Premium Listing 12.50 £ /mo Or £125 /year +VAT Reach a Targeted Audience of Care Seekers, Providers & Other Businesses Elevate your presence and connect with more customers. Our Premium Plan transforms your listing into a powerful, feature-rich profile designed to build trust and generate leads. + Save with our annual plan. Select this plan ✓ All Standard features, PLUS: ✓ Priority Placement Above Standard Listings ✓ Automatic Ranking Based on Profile Quality ✓ Showcase Your Brand with a Prominent Logo ✓ "View Profile" Button to Drive Engagement ✓ Detailed Profile Page ✓ Full "About Us" Description ✓ Image Gallery ✓ Display of DBS, Insurance & Accreditations ✓ Special Offers Section ✓ "Good to Know" Section (Hours, Postcode, etc.) ✓ Clickable Social Media Links Upgrade Verified Listing 174 £ /year +VAT Connect & Resonate with Decision-Makers in the Care Sector Become a top-tier provider in our directory. The Premium Verified plan is our gold standard, offering the highest level of trust and visibility to our most discerning users. Select this plan ✓ All Premium features, PLUS: ✓ Receive our exclusive "CFA Verified" status ✓ Manual review of your key documents ✓ Display prominent "Verified" trust badges ✓ Build immediate confidence with customers ✓ Priority access to "Editor's Pick" opportunities. ✓ Full "About Us" Description ✓ Connect with Decision-Makers in the Care Sector Be Transparent

We pre-qualify care seekers with an in-depth assessment of needs and preferences, saving you time and helping match the right people to the right services. No lead gen, just genuine support. Make a Referral Now If you are aware of a resident that's recently been served notice, or if someone you know needs a new placement due to changing needs, please use the form below to make a referral. Your first name* Your last name* Your email* The name of your home, practice or company Your telephone number* Best time to contact.* Choose one About you* Choose one Name of person being referred?* How will the care be funded?* How can we help ?(Optional) Subscribe to join our community and receive helpful care tips and updates. Unsubscribe at any time. I confirm that I have the authority to share the personal details of the person I am referring. I give my explicit consent for carefinderassist.com to use, process, and share my personal data as well as the personal data of the person I am referring, as described in their Privacy Policy. * Submit 0330 043 8832 Phone Request a Call Back

Need help finding care? Get in touch with Care Finder Assist for free, friendly support from experts who truly understand the system. Thank You for Your Submission We have successfully received your information. Thank you for taking the time to get in touch. What Happens Next? A member of our team will review your submission shortly. We value every enquiry and piece of feedback we receive and will be in contact if a response is required. Your contribution helps us to continuously improve our services and support the care community. While you wait... You can now return to our Welcome Page to explore our other services, or visit our blog for helpful articles and resources. Welcome Page Blog Posts Phone 0330 043 8832 Mail support@carefinderassist.com Home Care Finder Assist Hardwick House 2 Agricultural Hall Plain Norwich NR1 3FS Office Hours Monday to Friday 09:00-17:30 Closed on weekends and public holidays. After Hours Our 24/7 answering service ensures we never miss your message. Appointments available on request—just use our contact form to arrange a time.

Got questions about finding care or how our service works? We’ve answered the most common queries to help you feel confident and informed. Got Questions? You're in the Right Place We know finding care can feel overwhelming. That’s why we’re here to make it easier, faster, and stress-free. This page covers the most frequently asked questions — from how we work to how we help. It's all here: simple and clear. Still not sure? Just give us a call or drop us a message. We’re always happy to assist. Who Are You, and Why Should We Trust You? We’re Raaj and Sonia, a husband-and-wife team with over 30 years of experience in health and social care. With expertise in specialist care management and social work, we understand how overwhelming the care system can be, especially for self-funding care seekers. That’s why we created Care Finder Assist (CFA): to take the stress off your shoulders. We don’t just find care; we guide you through every step. Our Care Assist Promise ensures our support continues long after you’ve found the right care. What Sets CFA Apart From Other Care Finder Services? We don’t just help you find care — we make sure it’s the right care. Here’s what sets us apart from typical Carefinder services: Over 30 years of hands-on care experience in varied roles and settings. Independent and unbiased recommendations - no affiliations with service providers. In-depth provider checks beyond the CQC ratings. Personalised support from real care experts not generic or automated responses. Tailored shortlists based on an in depth initial assessment of needs and preferences. CFA Promise of post-placement support; we don’t just leave you with a list. Help with finding urgent and complex care. Ongoing aftercare for impartial guidance even after placement. Support with transitions if needs change. Providing impartial guidance for families helps to promote and facilitate positive relationships with care providers. What Does CFA Do and How Can You Help Us? At CFA, we take the guesswork out of finding the right care. We go beyond CQC ratings, conducting thorough due diligence on your behalf to give you clear, expert insights — not just a list of generic options. You stay in control. We provide up-to-date, relevant information so you can make fully informed decisions with confidence. How Does the Process Work? We simplify the process so you can make the right choice with confidence. Here's how: We listen. We take the time to understand your loved one’s needs to ensure the best match. We do the research. We assess care providers using an expert approach, so you don’t have to. We shortlist. We handpick three to four top options, saving you time and stress. We arrange visits. We book appointments and provide a tailored checklist. We support you after placement. Our Care Assist Promise includes 60 days of follow-up to ensure everything is on track and that you feel reassured in your decisions. Is Your Service Completely Free for Care Seekers? Yes. Our expert, impartial support is 100% free for self-funding care seekers. No catch. We believe expert guidance should be accessible when you need it most, without the worry of extra fees. That’s why our service is funded by the selected care provider, not by you. It’s a win–win: you get personalised support at no cost, and providers benefit from our in-depth assessments and aftercare service. We help them achieve better-matched placements and build positive, lasting relationships with clients, saving them time, stress, and valuable resources that misaligned placements take up. In the long run, we save service providers money too. Our mission: To make finding quality care easier, stress-free, and fair for everyone. Are You Really Impartial or Are You Affiliated With Care Providers? We’re 100% independent. That means our recommendations are completely unbiased and based solely on what’s best for your loved one with no influence from care providers. The final choice is always yours to make. This aligns with our core values: putting care seekers first while also supporting better services for everyone, including frontline staff and providers through well-matched placements. That said, we’re passionate about improving care for all, so we proactively build positive relationships with care providers to ensure better matches, smoother transitions, and higher standards of care. Working closely with care providers helps us: Stay up to date on their services and availability Share valuable feedback from families Support smoother transitions and ensure placements are the right fit Make our service as efficient and effective as possible for you Independence means you get honest advice. Positive relationships mean we get things done. Win–win. How Do You Match Care Seekers with the Right Care Providers or Homes? At CFA, we go beyond the CQC rating. We don’t rely on surface-level information. We dive deep, scrutinising relevant industry reports, reviews, and feedback from multiple trusted sources. Our in-depth analysis is tailored to your loved one’s unique needs, ensuring you are given the best options to choose from. No single source provides the full picture. We leverage our 30+ years of industry experience to uncover insights and details that a layperson simply can’t access or interpret. We also speak directly with care providers to verify information and ensure they can meet your needs. This approach aligns expectations, reduces uncertainty, and prevents unwelcome surprises, ensuring a smooth placement process and the best possible match. You’ll feel reassured knowing you are making the most informed choice for your loved one. What if I have a care provider in mind? That’s absolutely fine—in fact, it can be a helpful starting point. Having a provider in mind gives us valuable insight into what you’re looking for. By contacting Care Finder Assist early, we can assess your choice with an expert eye to ensure it’s truly the right match for your needs. We’ll provide impartial, professional guidance to help you make a confident final decision. This includes carrying out comprehensive due diligence checks on the provider you have in mind, offering well-matched comparables, and evaluating how each option aligns with your needs. This will ensure it’s not just a possible solution, but the best one for a successful long-term placement. Can You Help If I Need Care Urgently? Yes. If you need care quickly, we’ll prioritise your case and work as fast as possible to find suitable options. We Need Specialist Care. Can You Help? Yes, we can. Whether it’s nursing care, dementia support, autism, or complex needs, Raaj has years of experience managing specialist care services. You’re in expert hands when it comes to finding the right care. What Makes You a Specialist in Dementia Care? Nothing beats real, hands-on experience. Raaj has spent years managing dementia care across home care, specialist dementia care homes, and supported living settings. He has worked closely with Dementia Nurse Specialists and completed numerous dementia training courses. He understands the importance of: Person-centred care Dementia-friendly environments Meaningful engagement Wellbeing practices for quality of life You don’t have to do this alone. We’re here to help lighten the load. What Happens If My Loved One’s Needs Change Over Time? If your loved one’s care needs evolve, we can help reassess options and find more appropriate care solutions. What If We’re Not Happy with the Care Provider We Choose? That’s where our Care Assist Promise comes in. If things aren’t working out, we’ll guide you on how to address concerns effectively with your care provider and find the right solutions. Our goal is always to get it right the first time, but if a change is needed, we’ll be by your side to help you find a better alternative. Your loved one’s well-being comes first, because peace of mind starts with the right care. What Is the Care Assist Promise? Our Care Assist Promise ensures that we continue to support you beyond finding the right care. We stay in touch for 60 days after placement to check that everything is going smoothly while you settle in and get to know the staff team. First 3 days: Daily phone check-ins (with a designated individual) Weeks 2–8: Weekly calls for continued support as needed Ongoing: Call us any time for impartial advice or guidance You’ll also have access to our online resources, guides, and templates to support you. If there’s something we don’t have, just ask. We’re always here for you. Do You Provide Financial Advice? At Care Finder Assist, we're experts at matching you with the right care provider. For financial matters, it's essential to seek advice from a qualified and regulated financial adviser. We highly recommend consulting a Society of Later Life Advisers (SOLLA) accredited professional, who specialises in later-life finances. You can find a local SOLLA adviser through their Find an Adviser tool https://societyoflaterlifeadvisers.co.uk/Find-an-adviser . Using the right specialists ensures, you receive expert guidance in both care and financial planning. How Long Does the Whole Process Take? The timeline depends on several factors such as how urgently care is needed, the availability of providers and your responsiveness. We work as efficiently as possible while ensuring we find the right fit. Since every situation is unique, we’ll provide clear timescales and set expectations at each stage of the process. Do You Accompany Us on Site Visits to Care Providers? At CFA, we don’t attend site visits because we believe that visiting a care home yourself is an essential part of the decision-making process. You’ll be accompanied by the care provider, who will give you an in-depth tour and offer valuable insights into daily life at the home. By visiting independently, you can build a genuine rapport with the provider and assess the environment without any outside influence. Our focus is on thoroughly preparing you for this step. We handle all the research, shortlist the best options based on your needs, provide key questions to ask, and liaise with the care homes in advance. This ensures that we remain impartial, and the final decision is entirely yours, giving you full control and confidence. After your visit, we’re here to support you further. We’ll help clarify any questions or concerns, review your observations, and guide you through the decision-making process, ensuring you feel empowered every step of the way. The final choice is always yours to make. Do You Help with Moving In to a Care Home? While we don’t provide moving services, we can guide you on what to expect, what to bring, and how to make the transition as smooth as possible. How Can I Provide Feedback About a Care Provider? At CFA, we genuinely value your feedback. Positive comments highlight effective practices, while constructive insights drive improvement. You can share your thoughts via email or phone, and we respect your preference for anonymity. Your voice plays a crucial role in shaping better care experiences for all. What Do You Need From Me? Finding the perfect care is a team effort. Here’s how you can support the process: Stay available. Timely responses help us move quickly. Be open and honest. The more we know, the better we match. Share feedback. It helps us and improves care services. Is It Free to Call CFA (0330 043 8832) from UK Mobiles and Landlines? Calls to CFA are charged at the same rate as standard landline numbers (01 or 02). They’re usually included in mobile or landline contract minutes, so they’re essentially free. If you're unsure, please check with your phone provider. Where Do You Provide This Service? We offer our services nationwide across the UK. We handle everything over the phone or via Zoom if preferred. It’s easy and convenient from the comfort of your home. Ready to Find the Right Care for Your Loved One? We’re here for you, whether you’re just starting the process or need urgent assistance. Get in touch today, and let’s find the best care for your loved one together. Lets find the right care together. Contact us today. 0330 043 8832 Phone Request a Call Back

We pre-qualify care seekers with an in-depth assessment of needs and preferences, saving you time and helping match the right people to the right services. No lead gen, just genuine support. What CFA Does ...and why we do it We’re not a lead-gen company. We’re not salespeople! We’re former Registered Managers and Social Workers who’ve been on the front line of care and burnt out by it. We both started as hands-on support workers and worked our way up. We’ve also experienced the care system personally with family members who’ve lived in long-term residential care homes or received home care. So we have seen it from every angle. CFA was born from that experience and from burnout. Burnout from navigating complex systems, mismatched placements with far-reaching consequences and families in crisis. We knew there had to be a better way to support both sides of the care relationship; providers and families. What We Do We support self-funding families with a free, impartial service. These are people who don’t meet local authority criteria but are still in crisis, often unsure what to do next and overwhelmed. There’s little to no direct support available to them. That’s where we step in, a nd we do it in a way that also supports you, the care provider. What makes us different Carefully research and vet services on their behalf Look beyond CQC ratings (especially given the backlog) We build a full in-depth picture by looking at reviews, direct conversations, internal updates, and sector insights We factor in current and future care needs where possible, as well as family expectations We work on a needs-and-preferences model, not a budget-led one. We don’t sell data. We don’t push placements to meet targets. We’re 100% impartial, always acting in the best interest of the care receiver, as it should be. We carry out detailed assessments that mirror your own processes. We understand what you need to know, because we’ve done your job. Based on this, we build a full profile for the client and then: This enables us to create a shortlist of the most appropriate, best-fit providers for the family to choose from. By the time we contact you to arrange a visit, the family is ready to move forward. For you, this means no bulk lists, no time-wasting, no chasing incomplete leads. With the family’s permission, we share the pre-assessment upfront, giving you a head start. This does not replace your in-house assessment. However, it does save you time, as it enables you to identify gaps early and verify key information - giving you more time and relevant information to build trust and rapport in those early interactions. Making thoughtful connections that work for everyone. We don't disrupt your process You stay in control. We don’t attend visits or interfere with how you run things. This maintains our impartiality. We empower families to make informed decisions with realistic expectations, saving you time and avoiding friction later. We also offer 60 days of aftercare to families once the service begins. Just a weekly check-in to answer any general questions and build confidence in the transition, lightening the load for your team and easing the family into your setting. The Outcome? It’s simple: better-fit placements mean better outcomes. That helps reduce: Staff stress Family-provider tension Small complaints from escalating Safeguarding concerns Early breakdowns And improves: Occupancy Staff morale Long-term sustainability Your reputation The CFA Model You only pay on successful placement We charge a fair, fixed percentage across all providers We offer a tiered refund structure in the rare case things don’t go to plan (*terms apply) We’ve built our model to be ethical, protective, and mutually beneficial — with no hidden fees, no pressure to take misaligned placements, and with full transparency. Our CFA Care Enrichment Directory (Coming Soon) To support providers even further you have free access to The CFA Care Enrichment Directory which was initially created as a time-saving tool and companion for activity coordinators. Today, it’s evolving into a comprehensive go-to resource hub for all things care-related, to support: Care service providers Informal and family carers Care receivers Local businesses It continues to grow and is shaped by what you tell us you need. If you don’t find what you’re looking for, drop us a line, we’re always happy to help. The directory saves time, keeps you informed about what’s available, and ultimately helps deliver varied and meaningful enrichment to those who need it most. It reduces the need for endless Google searches, promotes care-conscious services, and supports your local business community by growing reach and reputation, for you and for them. It’s a win-win. It also helps businesses better understand individual needs, benefiting everyone, in line with CFA’s mission to connect thoughtful care with those who need it. Placement Not Working? We Help There Too We understand that despite all efforts a placement may become unsuitable due to changing needs or circumstances, we can step in and support the move-on process for private paying families, completely free to you. That means: Less emotional toll on your team Less reputational risk More time back to focus on your core work And families feel supported by you despite the challenges We step in so you don’t have to. Everyone wins — especially the care receiver. Simply contact us to make a client referral. One More Thing... If you are registered on our CFA Ready internal database, you’ll also receive: Shared insights and feedback from families across the sector. A smooth, efficient referral process that puts you ahead when you are selected for a placement. Want to become CFA Ready and unlock all these services and benefits? Click the ‘Get CFA Ready’ button below or give us a call, we’ll take care of the rest. We’ve built this from experience. We’ve built it to work. And we’ve built it to make your job easier and make care better for everyone involved. Let us know if you have any questions. We’re here to support you. Make a client referral 0330 043 8832 Phone Become CFA ready Request a call back

Need help finding care? Get in touch with Care Finder Assist for free, friendly support from experts who truly understand the system. Share Your Feedback on Our Directory Listing Service As a valued member of our directory, your feedback is crucial in helping us improve the platform and deliver more value to your business. Please take a moment to share your experience with us below. Section 1: Your Rating Overall, how would you rate your experience with your Care Finder Assist listing?* Section 2: Your Feedback Please tell us a little more.* Section 3: Your Details Your Name Your Phone Number Your Business Name Email Section 4: Consent I have read and agree to the Privacy Policy and give my explicit consent for Care Finder Assist to collect, store, and process the data I have provided. * Submit Phone 0330 043 8832 Mail support@carefinderassist.com Home Care Finder Assist Hardwick House 2 Agricultural Hall Plain Norwich NR1 3FS Office Hours Monday to Friday 09:00-17:30 Closed on weekends and public holidays. After Hours Our 24/7 answering service ensures we never miss your message. Appointments available on request—just use our contact form to arrange a time.

Discover the story behind Care Finder Assist. With 30+ years in care, we’re here to make choosing the right care easier, clearer, and kinder. About us Finding the right care shouldn’t be hard. We get it, navigating the care system can feel overwhelming, emotional, and exhausting. That’s exactly why we started Care Finder Assist (CFA), to make the process easier, more compassionate, and stress-free. We’re Raaj and Sonia , a husband-and-wife team with over 30 years of combined experience in social care. We’ve been on both sides, helping families find care and supporting providers to deliver it. We know how much is at stake, and we’re here to make sure you don’t have to figure it all out alone. Why we do this I’m Raaj, and I’ve spent over 15 years managing residential homes, domiciliary care, and specialist services for people with dementia, autism, and complex needs like Prader-Willi syndrome. I’ve turned around struggling care services, built new ones from the ground up, and worked closely with teams to create positive workplace cultures. I know how hard it is for care managers to juggle everything, compliance, policies, marketing and daily operations, while still trying to provide the best possible care. I’ve seen amazing care providers struggle to reach the right clients and families struggling to find the right support. At CFA, I’m determined to bring them together, ensuring care is accessible, effective, and right for everyone. I’m Sonia, and my background is in psychology and social work. I have a BSc in Psychology and an MA in Social Work with experience spanning across supported living, residential care, social work assessments, and charitable support for families in crisis. I’ve seen how overwhelming the care system can be for families when they don’t meet rigid eligibility criteria. Too often, people fall through the cracks, left to navigate complex decisions on their own. The emotional, physical, and financial strain can be overwhelming, often leading to burnout and a diminished quality of life for everyone involved. That’s why I’m so passionate about what we do - I know how stressful and emotional this journey can be, but I also know that the right support changes everything. My goal is to take the pressure off families by ensuring they feel supported, informed, and confident in their choices. At CFA, my goal is simple: to make finding the right care easier, so no one has to go through it alone. What we do We created Care Finder Assist because we saw gaps in the system and knew we could help. For families: We’ll guide you through your options, help you find the right care, and take the stress off your shoulders enabling you to make informed decisions about your loved ones care. For care providers: We’ll connect you with the right clients and give you meaningful feedback you need to grow and improve your services for the people that matter most. At the heart of it, we believe care should work for everyone ; families, providers, and most importantly, the people receiving it. Lets find the right care together. Contact us today. 0330 043 8832 Phone Request a Call Back

Need help finding care? Get in touch with Care Finder Assist for free, friendly support from experts who truly understand the system. Feedback for Our Care Finding Service Thank you for allowing us to be part of your care journey. Your experience is incredibly important, not only to us but to other families who are just beginning their search for the right support. We would be grateful if you could take a moment to share your feedback on our service below. Section 1: Your Rating Overall, how would you rate the support you received from Care Finder Assist?* Section 2: Your Feedback Please tell us a little more about your experience.* Section 3: Testimonial Permission (Optional) I am happy for Care Finder Assist to use my feedback as an anonymous testimonial on their website. Yes, use my initials and my relationship to care recipient. i.e. C D (Daughter of Care Receiver) Anonymous Section 4: Your Details Your Name Your Telephone Email Section 5: Consent I have read and agree to the Privacy Notice and give my explicit consent for Care Finder Assist to collect, store, and process the data I have provided. * Submit Phone 0330 043 8832 Mail support@carefinderassist.com Home Care Finder Assist Hardwick House 2 Agricultural Hall Plain Norwich NR1 3FS Office Hours Monday to Friday 09:00-17:30 Closed on weekends and public holidays. After Hours Our 24/7 answering service ensures we never miss your message. Appointments available on request—just use our contact form to arrange a time.

Learn about the Cookies and Privacy Policy of Care Finder Assist. Understand how we protect your data and ensure your privacy while helping you find the right care. Care Finder Assist: Your Privacy Matters – A Plain English Guide Hello, and welcome to Care Finder Assist! We're dedicated to helping you find the right care, and that includes looking after your personal information. This document explains how we collect, use, and protect your data, including how we share it and our use of cookies. We've written it in plain English, so it's easy to follow. 1. Who We Are and What We Do Care Finder Assist Ltd, is here to help you find suitable care options, whether it's a care home or care at home. Because we handle sensitive information, we take our responsibility to protect your privacy very seriously. This document, our Privacy Policy, explains everything you need to know. 2. Who's in Charge of Your Information? Raaj Purohit, Director at Care Finder Assist Ltd, is the "data controller." This means he's the person responsible for deciding what happens to your data. If you have any questions, you can contact us: Care Finder Assist Hardwick House 2 Agricultural Hall Plain Norwich NR1 3SF Tel: 0330 043 8832 email: DPO@carefinderassist.com 3. What Information Do We Collect? We only collect information that's relevant to finding the right care for you or the person you're enquiring about. We keep it to the minimum we need. This includes: Information about the Person Needing Care: This is often quite sensitive, and we handle it with extra care. It includes things like: Full name Address Email address Phone number Gender Date of birth Nationality (if it's relevant to their care) Detailed information about their health and social care needs. This might include: Physical health conditions (like mobility issues or diabetes) Mental health conditions (like dementia or anxiety) Disabilities Specific care requirements (like needing help with dressing or medication) Medical history Medications they take Allergies Dietary needs Social care needs and preferences (like wanting to be near family) Information about their lifestyle (like hobbies or interests) Information about the Person Making the Enquiry: This is usually a family member, friend, or someone else acting on behalf of the person needing care. It includes: Full name Their relationship to the person needing care Address Email address Phone number 4. How Do We Collect Your Information? We collect your information in a few different ways, always aiming to be clear and upfront about it: Our Website: If you fill in a form on our website. Email: When you email us. Phone: When you call us. Video Calls: If we have a video consultation. Face-to-Face Meetings: If we meet in person. 5. Why Do We Collect Your Information, and What's Our Legal Basis? We use your information for specific reasons, and we're only allowed to do so if we have a proper legal basis. Here's why we collect your data and the legal reasons: To Work Out What Care is Needed: We need this information to understand the care recipient's needs and find the best match. The legal basis is either your consent (if the person needing care can give it) or, if they can't, our "legitimate interests" (provided the person enquiring has the right to act on their behalf). To Find Suitable Care Providers: We share relevant information with care homes or home care agencies so they can assess if they can provide the right care. The legal basis is the same as above – consent or legitimate interests. To Help Everyone Communicate: We help you, the care recipient (if appropriate), and the care providers to communicate with each other. The legal basis is consent or legitimate interests. To Provide Support to You: We use your information to give you support and guidance during the care finding process. The legal basis here is our legitimate interests. To Follow the Law: Sometimes, we need to keep records to comply with legal requirements. The legal basis here is "legal obligation." To Improve Our Services: We might use anonymised data to see how we can improve our service. The legal basis here is our legitimate interests. 6. Who Do We Share Your Information With? We only share your information with people who need it to provide or arrange care: Care Providers: We share relevant details with care homes and home care agencies so they can assess if they can meet the care recipient's needs. We only share what's absolutely necessary. Other Professionals: Only if absolutely necessary and with your explicit consent or if we are legally required to: For example, social workers or other healthcare professionals. This would only happen if you give us clear permission or if the law says we have to. We have contracts with anyone who handles data for us to make sure they follow the same data protection rules. We never sell your information to anyone for marketing. 7. How Do We Keep Your Information Safe? We take the security of your information very seriously. We use a range of measures to protect it from unauthorised access, use, or disclosure: Encryption: We encrypt your data, which means it's scrambled and unreadable to anyone who shouldn't see it, both when it's sent over the internet and when it's stored. Strong Passwords: We use strong, unique passwords to protect our systems. Restricted Access: Only authorised staff can access your information, and only when they need it for their job. Regular Backups: We regularly back up your data to a secure, encrypted, and separate location. Security Checks: We regularly check our security systems to make sure they're up to date and effective. Staff Training: All our staff are trained on data protection and security. 8. How Long Do We Keep Your Information? We only keep your information for as long as we need it for the purposes we collected it for. We have a data retention policy which sets out the specific periods. For example: Care Recipient Data: 7 years after the last contact or service provided, unless a longer period is required by law. Enquirer Data: 7 years after the initial enquiry, unless a service agreement is in place. This is attached to care recipient data. 9. Your Rights You have several rights regarding your personal information: Right to Access: You can ask to see what information we hold about you. Right to Correction: You can ask us to correct any inaccurate information. Right to Erasure ("Right to be Forgotten"): You can ask us to delete your information in certain circumstances. Right to Restrict Processing: You can ask us to limit how we use your information in certain circumstances. Right to Data Portability: You can ask us to provide your information in a format that you can easily transfer to someone else. Right to Object: You can object to us using your information in certain circumstances. Right to Withdraw Consent: If we're using your information based on your consent, you can withdraw it at any time. 10. How to Exercise Your Rights To exercise any of these rights, please contact us in writing at the address above. We will respond to your request within one month. We may ask you to prove your identity before we can deal with your request. 11. Cookies and Tracking Our website uses cookies to distinguish you from other users and to enhance your browsing experience. Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit. We use the term “cookies” in this policy to refer to all files that collect information in this way, including web beacons or other similar files. We use cookies for the following purposes: Essential Cookies: These cookies are necessary for our website to function properly. Analytics Cookies: These cookies help us understand how people use our website (e.g., which pages are visited most often). We use: Google Analytics and Wix analytics. Functionality Cookies: These cookies allow our website to remember choices you make (e.g., language preference). You have the right to choose whether or not to accept cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You can also delete cookies that have already been set. 12. Transferring Data Outside the UK We do not transfer your data outside the UK. 13. Complaints If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office.

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