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Care Finder Assist Accessibility Policy

– A Plain English Guide

​

1. Welcome!

Hello! We're Care Finder Assist, and we want to make sure everyone can use our services and understand our information easily. This guide explains what we are doing to make things accessible for all, including people with disabilities. We want to be clear about how we are trying to make things user-friendly.

 

2. Get in Touch

Raaj Purohit, who runs Care Finder Assist, is in charge of making sure things are accessible. If you have any questions about this guide or how we are making things accessible, please contact us:

Write to: Care Finder Assist, Hardwick House, 2 Agricultural Hall Plain, Norwich, NR1 3SF

Phone: 0330 043 8832

Email: support@carefinderassist.com

 

3. How We Are Trying to Meet Standards

We are working to follow rules called the Web Content Accessibility Guidelines (WCAG) 2.1, level AA. These are like the best ways to make websites easy to use for everyone. We also want to make sure our help is accessible when you phone us or meet us in person.

 

4. What We Are Doing to Make Things Easier:

  • Simple Words: We use clear and simple language so everyone can understand our information.

  • Pictures with Descriptions: When we have pictures on our website, we will add words that describe them for people who can't see them (like those using screen readers).

  • Using Just Your Keyboard: You should be able to use all the important parts of our website just by using your keyboard, without needing a mouse.

  • Website That Makes Sense: We are making sure our website is organised in a way that is easy to follow.

  • Making Words Bigger: You should be able to make the words on our website bigger if you need to.

  • Easy Forms: If you fill out forms on our website, they should be easy to use even if you have a disability.

  • Phone Calls for Everyone: If you call us, we will try to make sure we can understand you, even if you have trouble hearing or speaking.

  • Information in Different Ways: If you need information in a different way (like in big letters or as a recording), please ask us, and we will try to help.

  • Help Just for You: We will do our best to give you the help you need in a way that works for you during our referral process.

 

5. We Are Always Getting Better

We are always trying to make our services easier to use. We will:

  • Check our website regularly to see if it's accessible.

  • Teach our team the best ways to make things accessible.

  • Ask people with disabilities for their ideas on how we can improve.

 

6. Tell Us What You Think

Your feedback is important! If you have any trouble using our website or our services, or if you have any ideas on how we can make things better, please let us know. You can email us at support@carefinderassist.com or call us on 0330 043 8832.

 

7. When We Change This Guide

We might change this guide if the rules about accessibility change or if we find better ways to do things. We will put any new versions on our website.

 

8. Just So You Know

This guide is just to give you information and isn't legal advice.

By using Care Finder Assist, you agree that you have read and understand this guide. We want to make our services easy for everyone, and your feedback helps us do that.

Thank you for helping us make Care Finder Assist accessible to all.

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